Returns & Exchanges

At Soldeli, we take pride in the freshness of our gourmet products; however, due to the perishable nature of food items, we can only offer returns or replacements for goods that arrive damaged or incorrect. Please contact us within 24 hours of delivery to ensure a swift resolution for any order discrepancies.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately check your items for any signs of damage, spoilage, or shipping errors while the courier is present if possible.

• 2.
  Document the Issue

  Take clear photographs of the product, the packaging, and the shipping label to help our quality control team investigate the concern.

• 3.
  Contact Customer Support

  Email our support team with your order number and the attached photos within 24 hours of receiving your delivery.

• 4.
  Receive Resolution

  Once your claim is verified, we will issue a full refund to your original payment method or arrange for a priority replacement at no extra cost.